Winn Hotel Group
Winn Hotel Group’s centralized solution delivers 4 times more bandwidth, connecting guests with hotel services and improving the connected guest experience.
- Country: Sweden
- Industry: Hospitality
- Solution: Connected Solutions and Devices, Autonomous Network
The Winn Hotel Group owns and operates 13 hotels in Sweden. The group co-operates with established hotel chains to offer its guests access to well known-brands. With the new centralized solution guests connect with hotel services simply and effectively while enjoying a quality guest experience with free Wi-Fi.
If I were to describe Alcatel-Lucent Enterprise with a few words, I would probably say solution-orientated, efficient and easy to work with.
Winn Hotel Group Customer Video
Challenges
- Needed an application which allows guests to access hotel services directly from their smartphones or mobile devices
- Be the first hotel in the world to deploy the Mobile Guest Softphone application service for their guests
- Quality WiFi is critical in Sweden where hotel guests complain in under 5 minutes when they experience connectivity issues.
- The Winn Hotel Group had aging infrastructure that impacted bandwidth capability.
- The group capitalized on the implementation of a Softphone solution at the Lund hotel to start discussions with Alcatel-Lucent Enterprise about a one-provider, unified solution to upgrade and simplify data and communications infrastructure at all their hotels and headquarters.
Results
Technical benefits
- All communications run through a “media gateway” powered by a centralized PBX at the group’s headquarters, simplifying management and maintenance, and facilitating communications across the portfolio
- Each hotel can seamlessly connect their handsets (mobile, IP, Rex and analog) to the communications network
- The new switches deliver 4 times more bandwidth for high-quality wireless connectivity at all 14 sites
- The Mobile Guest Softphone was technically easy to integrate
Financial benefits
- The Winn Hotel Group saved money since there is no cost for cabling and installing phones in all the rooms
- The communications network solution capitalizes on existing infrastructure, like cabling and handsets, avoiding unnecessary costs
- Replacing aging equipment, some over 30 years old, has sharply reduced maintenance requirements
User experience benefits
- Guests connect with hotel services simply and effectively while enjoying a quality guest experience with free Wi-Fi
- Thanks to the single-provider solution, issues are dealt with swiftly, ensuring continuity of service for guests and hotel employees
- It was easy for employees to adapt to it
- The housekeeping team is much more reactive as they are also equipped with the app
Products & Solutions
Products
- Mobile Guest Softphone
- OmniPCX Enterprise Communication Server
- 4645 Voice Messaging Services
- 8038 Premium DeskPhone
- 8068 Premium DeskPhone
- 8018 Premium DeskPhone
- OmniVista 2500 Network Management System
- OmniSwitch 6450 Stackable Gigabit Ethernet LAN Switch
- OmniAccess 4650
- OmniAccess AP205
- OmniAccess AP225
- OmniAccess AP275
- OmniAccess AP277
Solutions
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More Customer References
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Winn Hotel Group's Success Story.
DownloadThis short case study shows how Winn Hotel Group implemented the first mobile application that manage hotel services.
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Winn Hotel Group Short Case Study
DownloadThe Winn Hotel Group owns and operates 13 hotels in Sweden. For many years the group has co-operated with established hotel chains.
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